An InDrive rider has expressed frustration with the ride-hailing platform’s cancellation policy after a customer allegedly left him waiting for nearly two hours over a package he said was too large to fit into his delivery bag.
In a video circulating online, the rider criticised what he described as unfair treatment of delivery riders by some customers, arguing that the platform’s rules made it difficult for riders to decline unsuitable delivery requests without facing potential consequences.
According to the rider, he arrived at the pickup location at about 1 p.m. after contacting the customer to confirm the nature of the item he was expected to transport.
He claimed that the customer described the package as a uniform and assured him that it would fit inside his delivery bag.
However, upon arriving at the location, the rider said he discovered that the item was a large Ghana Must Go bag, which he considered too bulky to carry safely with his available equipment.
Explaining his objection, the rider said he asked the customer to cancel the request because he could not accommodate the package.
“I told them, I cannot carry this thing. Can you please cancel this thing?” he said.
The rider alleged that the customer initially agreed to cancel the order but later refused to do so, leaving him stranded at the pickup location.
He expressed dissatisfaction with the situation, suggesting that riders should not be forced to wait for extended periods when a delivery request involves an item that exceeds their carrying capacity.
The incident has raised questions about communication between customers and delivery riders, particularly the importance of providing accurate descriptions of packages before making a booking.
It has also drawn attention to concerns about cancellation policies and whether riders have sufficient flexibility to decline deliveries involving oversized or unsuitable items.
The rider’s account has renewed discussions about the need for clearer guidelines to protect both customers and delivery partners when disagreements arise over the size, nature or suitability of packages.